# Dashboard Support

Help for the Dashboard app: signing in, teamspaces, and your account.

## Contact us

Email mtsmcnutt@gmail.com. Tell us which phone you use, what you were doing, and what you saw. A screenshot helps. We usually reply within 24 hours.

## Signing in

I didn't get my sign-in code

- Check the spelling of your email address.

- Look in your spam or junk folder, and in a quarantine folder if your work email has one.

- Wait a minute and ask for a new code. Codes are sent by email, and there is no password.

- If you ask for codes many times in a row, you may be asked to wait before trying again.

- Still nothing? Email us the address you used.

My code says it didn't work

Codes expire after a short time and only work once. Ask for a new code and use the newest email. Type it exactly as shown.

I signed in, but I don't see my team

Use the email address your team's admin added you with. If they added you, your teamspace is waiting. If you have an invite code, enter it on the join screen. An admin may need to approve you first.

## Teamspaces

How do I join or leave a teamspace?

To join, enter the invite code your admin gave you. To leave, open Settings and choose Leave this teamspace. This only takes you out. The teamspace stays for everyone else, and you can join again with the code. If you are the only owner, hand over ownership first.

Who can see what I post?

Anything you post in a shared place is visible to the people in that teamspace, according to its permissions. Direct and group messages are visible only to the people in them. Your You page, your private projects and your Inbox are visible only to you. Admins cannot read them.

I'm an admin. Can I undo a mistake?

Yes. Open Settings, then Backups. Admins can back up the teamspace at any time, and the app also makes a copy about once a day. The teamspace's owner can restore a backup, which puts back settings, widgets, announcements, the schedule, files and channel messages as they were. A copy of how things were right before the restore is kept, so it can be undone.

## Your account and data

How do I delete my account?

Open Settings, then Account, then Delete my account, and type DELETE to confirm. This removes your sign-in, takes you out of every teamspace, and deletes your own page, tasks, settings and notification tokens. Messages and other things you posted in a teamspace stay there, because other people's conversations depend on them. Ask a teamspace admin, or us, if you want something removed.

If you are the only owner of a teamspace, hand it over or delete it first.

How do I turn off notifications?

Use the Notifications page in Settings to pick what you want, or turn notifications off for Dashboard in your phone's Settings.

How is my information used?

Read our [](https://www.socialdashboard.org/privacy-policy)[Privacy Policy](https://www.socialdashboard.org/privacy-policy).